Help & FAQ

GoMyCoach is a marketplace where you find, book and pay Coaches and Consultants of every kind – from a tennis coach or a cook to a career or relationship coach. Sessions take place online (by video) or in person. The sessions are given by independent Coaches/Consultants, not by GoMyCoach.

GoMyCoach is available only in the United States. To create an account you need to be located in the US, enter a US ZIP code and be at least 18 years old. Booking sessions and redeeming gifts are only possible from within the US. Payment cards must be issued in the US.

If you are in the US but are told GoMyCoach isn't available, your internet connection (for example a VPN or a company network) may look like it's in another country. Please switch it off and try again.

Creating an account is free. You pay only the price of the session that the Coach/Consultant sets – GoMyCoach adds no booking or service fees.

No. You can search and look at profiles without an account. Some Coaches/Consultants show their name and photo only to signed-up users. You create a free account when you book, send a message or want to see names and photos.

Please check your spam or junk folder. Our emails come from [email protected] – adding this address to your contacts helps them reach your inbox. Confirmation and password links work for 1 hour; you can request a new one at any time.

Open a Coach's/Consultant's profile, choose an offer and select “Book”. Pick a day and time (shown in your own time zone), check the summary with the cancellation deadline and pay by card, Apple Pay or Google Pay. You get a confirmation email with a calendar file.

You pay the full price when you book. GoMyCoach holds the money until the session has taken place. It is released to the Coach/Consultant 48 hours after the scheduled end of the session – unless you report a problem. Details: Refund & Cancellation Policy.

Many Coaches/Consultants offer a short free call to get to know each other. It is online, costs nothing and can be booked once per Coach/Consultant. If you can't make it, please cancel it under “My bookings” so the time becomes free for others.

For online sessions, the video link appears under “My bookings” (“Join video call”) and in your emails. For in-person sessions, the place is shown in your booking – either the Coach's/Consultant's location or your address, if the Coach/Consultant comes to you.

Yes. Use “Send a message” on the profile. All messages go through GoMyCoach – there is no need to share email addresses or phone numbers. Before your first booking, you can send up to 3 messages until the Coach/Consultant replies.

No. GoMyCoach is for adults only – every session is for the account holder, who must be 18 or older. Sessions can't be booked for a child or teen, not even by a parent. Details: Terms of Service, section 6.

Go to “My bookings” and select “Cancel”.

• Before the Coach's/Consultant's cancellation window (12, 24 or 48 hours before the session – each Coach/Consultant sets it; 24 hours unless they chose otherwise): full refund.
• Within that window, or you don't show up: no refund – the Coach/Consultant is paid.
• The Coach/Consultant cancels or doesn't show up: full refund.

The window is shown on the Coach's/Consultant's profile and before you book; the exact deadline (in the Coach's/Consultant's time zone and in yours) is shown on the booking page, in your email and under “My bookings”. Details: Refund & Cancellation Policy.

Cancel it before the 24-hour deadline (full refund) and book a new time. You can message the Coach/Consultant first to find a time that works.

A package is several sessions of the same offer, often at a discount. You choose a date and time for every session when you buy it.

• Changed your mind right after buying? You can cancel the whole package for a full refund during a cooling-off period (5 business days for packages under $1,500; longer for pricier packages), as long as no session has taken place – under “My bookings” → “Cancel this package”.
• After that, package sessions can't be cancelled, and unused sessions are not refunded (except in hardship cases such as a long illness or a move far away – email us).
• Can't make it? Select “Move to another time” under “My bookings” before the Coach's/Consultant's cancellation window (12, 24 or 48 hours before the session, Coach's/Consultant's time) and choose the new time right away.
• Later than that, or you don't show up: the session counts as used.
• If the Coach/Consultant cancels or doesn't show up, you get that session's share of the price back.

Details: Refund & Cancellation Policy, section 4.

Refunds go back to the card you paid with. They are started right away (after a reported problem: when we have decided). It usually takes 5 to 10 business days to show on your statement. You get an email when the refund is started.

Open the booking under “My bookings” and select “Report a problem” – from the start of the session until 48 hours after its scheduled end. The payout to the Coach/Consultant stops right away. We look at what happened and decide whether the money goes to the Coach/Consultant or is refunded to you in full or in part. We aim to decide within 10 business days and email both of you. Details: Refund & Cancellation Policy, section 5.

Please contact us at [email protected] first – in most cases we can help faster. If a charge is disputed, we share the booking details, the rules you accepted and relevant messages with the payment processor.

Use “Report” in the conversation or “Report this review” under a review. A Coach/Consultant can also block a client in a conversation. We look at every report.

Only clients who had a real, paid session with the Coach/Consultant – not after a free intro call – within 90 days after the session. One review per client and Coach/Consultant; it can be updated after another session. Reviews show a short name (like “Anna K.”). We remove reviews only if they break our rules, and we don't pay for or edit reviews.

It means we looked at the document a Coach/Consultant uploaded for a qualification and it appeared to match the qualification and the name on the profile. We don't confirm it with the issuer, don't check whether it is still valid later and don't run background checks. If a license matters to you, please check it with the licensing authority. Details: Terms of Service, section 4.

The Coach/Consultant plan is $39 per month (plus applicable tax) as an annual plan billed in 12 monthly payments. GoMyCoach takes 0% commission on your sessions. Card processing fees from Stripe are deducted from your payouts – also when a payment is refunded. Details: Terms of Service, section 10.

The first 500 Coaches/Consultants get a discount on the first 6 months of their first year: spots 1–150 pay nothing, spots 151–300 get 50% off and spots 301–500 get 25% off. After that, the regular price applies. People on our waitlist get their spots first, in the order they signed up. Details: Terms of Service, section 10.

The plan renews automatically for another 12 months at the then-current regular price, unless you cancel before the end of the term. We email you 15 to 45 days before. Cancel at any time with “Cancel my plan” in your account – no phone call needed. Cancelling stops the renewal; the remaining monthly payments of the current term stay due and your profile stays live until the term ends. If the plan ends early instead – you delete your account, or a payment stays unpaid for 60 days – the payments already due plus 50 % of the remaining ones (California: 30 %) become due at once; see the month-by-month table on Coach/Consultant Plan Fees. Details: Refund & Cancellation Policy, section 10.

When your profile is complete (photo, name, headline, about you, location, category and at least one active offer) and your plan is active. If a monthly payment is still unpaid after 14 days, your profile is hidden until it is paid.

Connect a US payout account through Stripe under “Payouts” – paid offers can be booked only after that. The money for a session is sent to your Stripe account 48 hours after the session ends, unless the client reports a problem. You are paid for sessions that took place, for late cancellations by the client and for client no-shows. If you cancel or don't show up, the client gets a full refund.

GoMyCoach doesn't require it, but we strongly recommend general liability insurance – and professional liability insurance where it is common in your field – especially for in-person sessions. GoMyCoach does not insure you, your clients or your sessions. You are responsible for any license your work requires in your state. Details: Terms of Service, section 9.

Not through GoMyCoach. The platform is for adults only: you may accept bookings only from clients who are 18 or older, and if you learn a client is under 18 you cancel the session and tell us. Details: Terms of Service, section 9.

Gifts (free months or a discount for some months) are personal and can be used once, until the date shown. Open the link or the email and add the gift to your Coach/Consultant account. You can use either a founding member spot or a gift when you start your plan, not both. Details: Terms of Service, section 10.

Go to Account → “Delete my account”, or email us. This is possible when nothing is open – no upcoming sessions, refunds or reported problems, and for Coaches/Consultants no payouts still on the way. Unused package sessions are lost. If you have an active Coach/Consultant plan, the remaining payments of the current term are charged when you delete your account. Some records (for example anonymous payment records) are kept as required by law. Details: Terms of Service, section 15, and Privacy Policy.

Use “Forgot password?” on the log-in page, or Account → “Change my password”. We email you a link to choose a new password.

Email [email protected]. We usually reply within 2 to 3 business days. More on our Contact page.