The short version
- We collect what we need to run GoMyCoach: your account, profiles, bookings, messages and payment records.
- Card details are handled by Stripe. We never see or store your full card number.
- We do not sell your personal information and do not share it for targeted advertising.
- Clients and Coaches/Consultants do not see each other's email addresses or phone numbers.
- You can ask us to access, correct or delete your data at any time.
1. Who we are
This Privacy Policy explains how GoMyCoach LLC (“GoMyCoach”, “we”, “us”), 30 N Gould St, Ste R, Sheridan, WY 82801, United States, collects, uses and shares personal information when you use gomycoach.com, the GoMyCoach apps and related services (the “Service”). Questions: [email protected].
2. Information we collect
Information you give us
- Account: name, email address, password (stored only in encrypted, hashed form) and whether you are a Client or a Coach/Consultant.
- Coach/Consultant profile: name, photo, headline, description, categories, languages, qualifications and documents you upload, city, state and ZIP code, time zone, offers, prices, packages, session locations, availability, time off (your private notes are visible only to you) and your preferred video tools and video links.
- Bookings: the session you booked, date and time, price, your time zone, any message you add, and for sessions at your location, the address you enter.
- Messages you send through GoMyCoach, and reports of conversations or problems with a session.
- Reviews you write.
- Calendar sync (Coaches/Consultants): if you connect a calendar link, we store the link and the start and end times of your busy times only. We do not store titles, locations, attendees or other details of your calendar entries.
- Waitlist: your email address and whether you are a Client or a Coach/Consultant.
- Support: what you write to us.
Payment information
Payments are processed by Stripe. Card numbers and bank details go directly to Stripe. We receive limited information from Stripe, such as the payment status, amount, card brand and last four digits. Coaches/Consultants give identity, business and bank information directly to Stripe to receive payouts; we receive the account status and limited details Stripe shares with platforms.
Information collected automatically
- Technical data: IP address, browser and device type, pages requested and timestamps, collected in server and security logs by our hosting provider.
- Location: if you use “Use my location” in search, your device location is used once to find the nearest ZIP code. We do not store your exact location. The ZIP code or city you search for is remembered in a cookie on your device so you don't have to enter it again.
3. How we use information
- to create and manage accounts and show Coach/Consultant profiles in search;
- to find available times, make bookings, send confirmations, cancellation emails and calendar files;
- to process payments, hold and release payouts, handle refunds and reported problems;
- to deliver messages between Clients and Coaches/Consultants and notify you of new messages;
- to bill Coach/Consultant subscriptions and apply founding member offers;
- to verify qualifications where a Coach/Consultant asks us to;
- to keep the Service safe, prevent fraud, spam and abuse, and enforce our Terms;
- to answer support requests;
- to send you updates about GoMyCoach, such as the launch announcement, if you joined the waitlist or agreed to receive them. You can unsubscribe at any time with the link in each email;
- to fix problems and improve the Service;
- to comply with law, including tax and accounting rules.
4. What other users can see
- Coach/Consultant profiles are public, except name and photo: each Coach/Consultant decides whether visitors who are not signed in can see them. If not, visitors see a blurred photo and no name.
- For sessions at a Coach's/Consultant's location, signed-in users see the address. Visitors who are not signed in see only the city and state.
- Coaches/Consultants see the name of Clients who book them, the booking details, the message added to a booking and, for sessions at the Client's location, the address entered.
- Email addresses and phone numbers are not shown to the other side. Contact runs through GoMyCoach messages.
- Reviews are shown on the Coach's/Consultant's profile with a short form of the reviewer's name, never their full name or email address.
7. How long we keep information
- Account and profile data: as long as your account exists. When you delete your account, we delete or anonymize it within 30 days, except as listed below.
- Booking and payment records: up to 7 years, because tax and accounting laws require it.
- Messages: as long as both accounts in the conversation exist, and longer if needed for a reported problem or a dispute.
- Busy times from calendar sync: we keep only times for the next 400 days and replace them each time the calendar is read. They are deleted when you remove the calendar link.
- Server and security logs: kept for a short period by our hosting provider.
- Waitlist: until you unsubscribe or we close the waitlist.
8. Security
All connections to GoMyCoach use HTTPS encryption. Passwords are stored only in hashed form. Access to data is limited by database rules so that users can only see what they are allowed to see. Payment data is handled by Stripe, which is certified to the highest level of the Payment Card Industry Data Security Standard (PCI DSS Level 1). No system is completely secure. If we learn of a security breach affecting your personal information, we will notify you as required by law.
9. Your choices and rights
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong (you can also edit most of it in your account);
- delete your account and personal information, subject to the records we must keep by law;
- stop sending you marketing emails (use the unsubscribe link in any email).
Depending on your state (for example California, Colorado, Connecticut, Virginia, Texas and others), you may have additional rights, such as to opt out of sale, sharing or targeted advertising (we do not do these), and to appeal our decision on your request. Email [email protected] with the subject “Privacy request”. We will verify your request by checking that it comes from your account email, and we will answer within 45 days. You may use an authorized agent. We will not treat you differently for using your rights. If we deny your request, you can appeal by replying to our answer; if we deny the appeal, you can contact your state attorney general.
California residents: in the past 12 months we have collected the categories of information described in section 2 (identifiers, commercial information, internet activity, approximate geolocation, professional information of Coaches/Consultants and the content of messages) for the purposes in section 3, and disclosed them to the service providers in section 5. We have not sold or shared personal information for cross-context behavioral advertising, and we do not use sensitive personal information to infer characteristics about you.
10. Children
GoMyCoach is for people aged 18 and older. We do not knowingly collect personal information from children under 13, or allow anyone under 18 to create an account. If you believe a child has given us personal information, email us and we will delete it.
11. Where data is stored
GoMyCoach is offered to users in the United States, and our database is located in the United States. Some of our service providers may process data in other countries. If you use the Service from outside the United States, your information is transferred to and processed in the United States.
12. Changes to this policy
We will post any changes here with a new date. If a change is material, we will notify you by email or in the Service before it takes effect.
13. Contact
GoMyCoach LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: [email protected]