1. Who can review
Only a Client who booked and paid for a session through GoMyCoach can review that Coach/Consultant, after the session has ended and within 60 days. Free intro calls cannot be reviewed. Each Client has one review per Coach/Consultant and can update it after further sessions. Reviews must be the Client's own honest experience. Nobody may offer or accept money, discounts or other rewards for a review, and Coaches/Consultants may not ask Clients to change or remove a review in exchange for anything (Consumer Review Fairness Act; FTC rule on consumer reviews, 16 CFR Part 465).
2. What the labels mean
- Verified session: this Client paid for and completed a session with this Coach/Consultant through GoMyCoach. Every review on GoMyCoach carries this label, because only such Clients can review.
- Refunded session: the Client was refunded for the session (for example because it did not take place as booked). The review stays – a refund is not a reason to hide a Client's experience.
- (edited): the Client changed the review after posting it.
3. How ratings are shown
- The number of reviews is always shown next to the average (“4.8 out of 5 · 12 reviews”).
- A Coach/Consultant with fewer than 3 reviews shows “New Coach/Consultant · x of 3 reviews so far” instead of a star average, so that a single rating does not look like a track record.
- Reviews are shown newest first. We do not sort by stars, do not hide negative reviews and do not edit reviews to make them more positive.
- Search results are sorted by availability, price or rating as the visitor chooses (“best match” combines these); there are no paid placements or editorial picks.
4. When we remove a review
We remove a review only if it breaks these rules or the law:
- it is not about a session booked through GoMyCoach (for example about an unrelated business of the Coach/Consultant);
- it is abusive, threatening, hateful or discriminatory;
- it reveals private details of anyone (addresses, phone numbers, health details of third parties, the like);
- it comes from a conflict of interest (family, friends, employees, competitors, or a review paid for or rewarded);
- it is spam, advertising or clearly fake;
- it is illegal, or a court or authority orders its removal.
A negative rating, strong criticism or a disagreement about what happened is not a reason for removal. For every removal we record who decided, when, the reason from the list above, the original text and the notification to the author; the author is told by email and can ask us to look again. We keep this record for 3 years and apply the same rules to every Coach/Consultant.
5. Replies and disputes
A Coach/Consultant may reply publicly once to each review, factually and without revealing private details of the Client. Anyone can report a review; we look at reports under the rules in section 4. Coaches/Consultants may not include clauses in their own client agreements that forbid or penalise honest reviews.
6. What we never do
- We never write, buy or generate reviews, and we never show reviews imported from other sites as GoMyCoach reviews.
- We never suppress a review because of its rating or sentiment.
- We never let a Coach/Consultant see who is about to post a review or veto it.
- We never use ratings to penalise a Coach/Consultant for declining a booking request.
7. Contact
Questions about a review: [email protected]. GoMyCoach LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.