Terms of Service

1. About these Terms

These Terms of Service (“Terms”) are a binding agreement between you and GoMyCoach LLC, a Wyoming limited liability company (“GoMyCoach”, “we”, “us”). They apply to gomycoach.com, the GoMyCoach mobile apps and all related services (together, the “Service”).

By creating an account, booking a session, offering sessions or otherwise using the Service, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy, which are part of these Terms. If you do not agree, do not use the Service.

Please read section 19 carefully. It requires most disputes to be resolved by individual binding arbitration and waives class actions and jury trials, unless you opt out.

2. Who is who

• Coach/Consultant means any person or business that offers sessions through the Service, for example a life coach, career coach, sports or fitness trainer, cooking coach, business consultant or advisor.
• Client means a person who searches for, books or pays for a session through the Service.
• Session means a service a Coach/Consultant offers through the Service, online or in person, including a single session, a session that is part of a package, and a free intro call.
• Package means a set of several sessions of the same offer sold together at one price.
• User means anyone who uses the Service, including Clients and Coaches/Consultants.

3. Our role: a marketplace

GoMyCoach provides an online marketplace where Clients can find, book and pay Coaches/Consultants. We provide the technology for profiles, search, booking, messaging and payment.

• We do not provide coaching or consulting. Each session is a service provided by the Coach/Consultant directly to the Client. The agreement for a session is between the Client and the Coach/Consultant.
• Coaches/Consultants are independent. They are not our employees, agents or partners. They decide on their own services, methods, prices, availability and how they run their sessions.
• We do not guarantee results. We do not promise that any session will lead to a particular outcome, that a Coach/Consultant will be a good fit for you, or that a Coach/Consultant will receive a certain number of bookings.
• Limited verification. Profile information is provided by the Coach/Consultant. Where we mark a qualification as verified, this means we reviewed the document the Coach/Consultant uploaded at that time. It is not an endorsement, a background check or a guarantee of quality or safety. Please use your own judgment when choosing a Coach/Consultant.
• Payment collection. For bookings made through the Service, Coaches/Consultants appoint GoMyCoach as their limited agent to accept payment from Clients. When a Client pays GoMyCoach for a session, the Client's payment obligation to the Coach/Consultant for that session is satisfied.

4. Coaching is not therapy, medical, legal or financial advice

Unless a Coach/Consultant clearly states otherwise and holds the required license, sessions are not psychotherapy, counseling, medical treatment, legal advice, financial or investment advice, or any other licensed professional service. GoMyCoach does not diagnose or treat any condition.

If you need help from a licensed professional, please contact one. If you are in crisis or in danger, call or text 988 (Suicide & Crisis Lifeline) or call 911 in the United States.

Coaches/Consultants who offer services that require a license, certification or insurance in their state are solely responsible for holding it and for following the rules of their profession.

5. Accounts and eligibility

• You must be at least 18 years old and able to enter into a binding contract to create an account. The Service is not directed to children.
• You can browse without an account. You need a free account to book, send messages or see names and photos that a Coach/Consultant has limited to signed-up users.
• You agree to give accurate information and keep it up to date. One person may not hold more than one Client account or more than one Coach/Consultant account without our permission.
• Keep your password secret. You are responsible for activity in your account. Tell us right away at [email protected] if you think someone else has used it.
• The Service is currently offered in the United States. Prices are in US dollars (USD).

6. Booking and paying for sessions

• Price. The price of a session or package is set by the Coach/Consultant and shown in USD before you pay. GoMyCoach does not add booking fees or service fees for Clients. Applicable taxes, if any, are shown before you pay.
• Booking. When you select a time, it is held for you for a short time while you pay. Your booking is confirmed once your payment succeeds. If the payment fails or the time runs out, the time becomes available again.
• When you are charged. Your payment method is charged in full when you book.
• Held payment. GoMyCoach holds the payment until the session has taken place. It is released to the Coach/Consultant automatically 24 hours after the scheduled end of the session, unless you report a problem before then (see section 8).
• Packages. When you buy a package, you choose dates and times for all sessions of the package at checkout. Unused package sessions are not refundable. Details are in the Refund & Cancellation Policy.
• Free intro calls are free of charge. No payment details are required.
• Payment processing is provided by Stripe. Your card details go directly to Stripe and are never shared with the Coach/Consultant or stored by GoMyCoach.
• Online sessions. GoMyCoach does not host video calls. The Coach/Consultant provides a link for a third-party tool such as Zoom, Microsoft Teams or Google Meet. Your use of that tool is subject to its own terms.
• In-person sessions. Meet in a safe place, use common sense and follow any safety rules at the venue. Coaches/Consultants are responsible for the safety of the location they choose and for any equipment they provide.
• Times are shown in your time zone. The cancellation deadline is calculated in the Coach's/Consultant's time zone and is shown in both time zones when they differ.

7. Cancellations and refunds

The full rules are in our Refund & Cancellation Policy. In short:

• A Client who cancels at least 24 hours before the session start gets a full refund (package sessions are rescheduled instead).
• A Client who cancels later than that, or does not show up, does not get a refund. The Coach/Consultant is paid.
• If the Coach/Consultant cancels or does not show up, the Client gets a full refund for that session.

8. Reporting a problem with a session

If something went wrong, for example the Coach/Consultant did not show up or the session was much shorter than booked, use “Report a problem” on the booking under “My bookings”. You can do this from the start of the session until 24 hours after its scheduled end. Reporting a problem stops the payout automatically.

We then ask both sides for information and review messages and booking details on the Service. We decide in good faith whether the payment is released to the Coach/Consultant, refunded to the Client in full, or refunded in part. We aim to decide within 10 business days. Our decision about the payment does not limit any other legal rights you may have against the other party.

Please report honestly. We may limit or remove the reporting feature, or close an account, if it is misused.

9. Terms for Coaches/Consultants

Your profile and offers

• You are responsible for everything on your profile: name, photo, description, qualifications, offers, prices, locations and availability. It must be true, current and not misleading.
• Only list qualifications you actually hold. Only upload documents that are genuine and that you are allowed to share.
• You decide whether visitors who are not signed in may see your name and photo.
• Keep your availability and calendar up to date. Show up on time for confirmed sessions and provide the session as described.

Your business

• You act as an independent business. You are responsible for your own taxes, business registrations, licenses, permits, insurance and compliance with laws that apply to your services.
• You must not offer services that are illegal or that require a license you do not hold.
• Nothing in these Terms creates an employment, agency (other than the limited payment agency in section 3), partnership or joint venture relationship.

Getting paid

• To offer paid sessions, you must connect a payout account with Stripe. Until it is connected, you can complete your profile and offer free intro calls only.
• Payment processing services for Coaches/Consultants on GoMyCoach are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the “Stripe Services Agreement”). By agreeing to these Terms or continuing to operate as a Coach/Consultant on GoMyCoach, you agree to be bound by the Stripe Services Agreement, as it may be modified by Stripe from time to time. As a condition of GoMyCoach enabling payment processing services through Stripe, you agree to provide GoMyCoach accurate and complete information about you and your business, and you authorize GoMyCoach to share it and transaction information related to your use of the payment processing services provided by Stripe.
• No commission. GoMyCoach does not take a commission from your session prices.
• Card processing fees. The payment processing fees charged by Stripe for each payment are deducted from the amount paid to you. This also applies when a payment is refunded; processing fees are generally not returned by the card networks.
• Payout timing. Payments for a session are released to your Stripe account 24 hours after the scheduled end of that session, unless the Client reports a problem. Stripe then pays out to your bank account on its payout schedule.
• If a refund is owed after funds were released, or a Client successfully disputes a charge with their card issuer, we may deduct the amount (including any dispute fee charged by Stripe) from your future payouts or ask you to repay it.
• Stripe may issue tax forms (such as Form 1099-K) where required by law.

Cancelling a session

You can cancel a confirmed session at any time before it starts. The Client then gets a full refund for that session. Please cancel only when necessary. Frequent cancellations or no-shows may lead to your profile being hidden or your account being closed.

10. Subscription for Coaches/Consultants

We follow the strictest US rules for automatic renewals, including California's Automatic Renewal Law, for all Coaches/Consultants, wherever they are.

• Plan. Coaches/Consultants pay a subscription to be listed and use the Service. The plan is an annual plan with a 12-month term, billed in 12 monthly payments.
• Automatic renewal. Your plan renews automatically for another 12-month term at the regular price that applies on the renewal date, unless you cancel before the end of your current term. Founding member discounts do not carry over. A new price only applies once your current 12-month term has ended.
• Before you subscribe we clearly show, right next to the button you use to subscribe: that the plan renews automatically, the price and how often you are charged, the length of the term, and how to cancel. You agree to the automatic renewal with a separate checkbox. We keep a record of your consent for at least 3 years.
• Confirmation. After you subscribe, we email you a confirmation with these renewal terms and how to cancel.
• Billing. You authorize us (through Stripe) to charge your payment method each month. Subscription fees are charged in advance and are non-refundable, except where required by law.
• Renewal reminder. We email you 15 to 45 days before your term ends, with the renewal date, the price for the next term, how often you will be charged and how to cancel. You receive this reminder at least once a year.
• Price changes. We may change subscription prices. A new price only applies from your next 12-month term, never during a term you have already started. We tell you about the new price by email 15 to 30 days before it takes effect, together with how to cancel.
• How to cancel. You can cancel online at any time in your account with the “Click to cancel” button. You do not have to call, write or chat with us. Your cancellation is confirmed right away on screen and by email. If we show you an offer to stay, the “Click to cancel” button stays visible, and you can ignore the offer and cancel. You can also cancel by emailing [email protected].
• What cancelling means. Because the plan is a 12-month commitment, cancelling stops the automatic renewal but does not end the current term. The remaining monthly payments of the current term stay due. Your profile stays live until the end of the term.
• Failed payments. If a monthly payment fails, for example because your card has expired or was declined, Stripe will try again automatically and we will email you right away so you can update your payment method. That email tells you that your profile will be hidden if the payment is still outstanding after 14 days, and we send another reminder before that happens. If the payment is still outstanding after 14 days, your profile is hidden from search until it is paid; it becomes visible again automatically once the payment succeeds. Confirmed bookings are not affected.

Founding member offer

For the first 500 Coaches/Consultants who join, we offer a founding member discount on the annual plan: spots 1–150 pay nothing for the first 6 months, spots 151–300 get 50% off for the first 6 months, and spots 301–500 get 25% off for the first 6 months. The 12-month term starts on the day the plan starts. The discount covers months 1–6; months 7–12 are billed at the regular monthly price. Spots are assigned in order of sign-up. The offer applies once per person or business, cannot be exchanged for cash and cannot be combined with other discounts unless we say so. Card processing fees on session payments are not covered by the offer. If your first months are free, we email you 3 to 21 days before your first paid month, with the amount and the date it will be charged.

11. Rules for everyone

When using the Service, you must not:

• break any law or anyone's rights, including privacy and intellectual property rights;
• harass, threaten, discriminate against, or abuse anyone, or send sexual or hateful content;
• give false information, impersonate anyone, or create fake accounts, bookings or reviews;
• ask a Client to pay outside the Service for a session that was booked through the Service, or use the Service to get around the payment and cancellation rules;
• send spam or unwanted advertising, or collect other Users' contact details;
• upload viruses or harmful code, scrape the Service, overload it, or try to access accounts or data that are not yours;
• offer or request illegal goods or services, or anything that puts someone's health or safety at risk.

12. Messages

Clients and Coaches/Consultants contact each other through GoMyCoach messages. Email addresses and phone numbers are not shown to the other side. To prevent spam, there are limits, for example on how many messages a Client can send before a Coach/Consultant replies, and on the number of new conversations and messages per day.

Coaches/Consultants can block a Client from messaging them. Anyone can report a conversation. We store messages to provide the Service, and we may review messages when a conversation is reported, when a problem with a session is reported, or when needed for safety or to enforce these Terms.

13. Reviews

Only Clients who booked a session that took place can leave a review of that Coach/Consultant. Reviews must be honest and based on your own experience. Do not offer or accept payment, discounts or other rewards for reviews, and do not ask for reviews to be changed or removed in exchange for anything. We do not edit reviews to make them more positive. We may remove reviews that break these Terms or the law, for example reviews that are fake, abusive, off-topic or reveal private information.

14. Your content and our content

You keep ownership of the content you add to the Service, such as profile texts, photos, messages and reviews. You give GoMyCoach a worldwide, non-exclusive, royalty-free license to host, store, copy, display, adapt (for example, resize photos) and share that content as needed to operate, improve and promote the Service, including showing Coach/Consultant profiles in search results and marketing for GoMyCoach. This license ends when you delete the content or your account, except for content that others have already received (such as messages and reviews) and copies we must keep by law.

You confirm that you have the rights to the content you upload and that it does not violate anyone's rights.

The Service, including our name, logo, design and software, belongs to GoMyCoach and is protected by law. You may use the Service only as these Terms allow.

If you believe content on the Service infringes your copyright, email [email protected] with the details required by the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)).

15. Closing an account

You can stop using the Service at any time. To delete your account, email us from the address you signed up with. Coaches/Consultants remain responsible for confirmed sessions and for the current subscription term.

We may suspend or close an account, hide a profile, or remove content if we reasonably believe a User has broken these Terms or the law, poses a risk to other Users or to GoMyCoach, or has not paid amounts due. Where reasonable, we will tell you why and give you a chance to respond. If we close a Coach's/Consultant's account without a breach on their part, we refund any subscription fees paid for the time after closing.

16. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, GoMyCoach disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free.

GoMyCoach is not responsible for the conduct, qualifications or services of any Coach/Consultant or Client, whether online or in person. Some states do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

17. Limitation of liability

To the fullest extent permitted by law, GoMyCoach and its members, managers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or related to the Service or any session, even if we were told they were possible.

To the fullest extent permitted by law, our total liability for all claims arising out of or related to these Terms or the Service is limited to the greater of (a) the amounts you paid to GoMyCoach in the 12 months before the event giving rise to the claim, or (b) US $100. For Clients, amounts paid for sessions are passed on to Coaches/Consultants and are not amounts paid to GoMyCoach, but this does not limit any refund you are owed under the Refund & Cancellation Policy.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, gross negligence or willful misconduct.

18. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless GoMyCoach from claims, losses and costs (including reasonable attorneys' fees) brought by third parties that arise from your breach of these Terms, your violation of law or of someone's rights, your content, or, for Coaches/Consultants, the sessions and services you provide.

19. Dispute resolution and arbitration agreement

First, contact us

Most problems can be solved quickly. Before starting any formal proceeding, you agree to email [email protected] with a description of your claim and what you want, and to try to resolve it informally with us for at least 30 days. We will do the same.

Binding individual arbitration

If we cannot resolve a dispute informally, you and GoMyCoach agree that any dispute, claim or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, and not in court, except as described below. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for Clients) or its Commercial Arbitration Rules (for Coaches/Consultants), as modified by this section. The Federal Arbitration Act governs this section. The arbitrator decides all issues, except that a court decides questions about the scope, enforceability or validity of the class action waiver. The arbitration may take place by video, phone or written submissions, or in person in the county where you live. Payment of AAA fees follows the AAA rules; for Clients, we will pay any filing, administrative and arbitrator fees above US $250 for claims under US $10,000, unless the arbitrator finds the claim frivolous.

Exceptions

Either side may bring an individual claim in small claims court if it qualifies. Either side may also ask a court to stop infringement or misuse of intellectual property.

No class actions or jury trials

You and GoMyCoach may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative proceeding. You and GoMyCoach waive the right to a jury trial.

Your right to opt out

You can opt out of this arbitration agreement within 30 days after you first accept these Terms by emailing [email protected] from your account email with the subject “Arbitration opt-out” and your name. Opting out does not affect any other part of these Terms.

Changes to this section

If we change this section, the change will not apply to a dispute we already knew about before the change.

20. Governing law and courts

These Terms are governed by the laws of the State of Wyoming and applicable federal law, without regard to conflict-of-law rules. This does not take away any protection you have under the mandatory consumer laws of the state where you live. For any dispute not subject to arbitration, the state and federal courts located in Wyoming, or in the county where you live if you are a Client acting as a consumer, have jurisdiction.

21. Changes to these Terms

We may update these Terms from time to time, for example when we add features or when the law changes. We will post the new version here with a new date. If a change is material, we will notify you by email or in the Service at least 30 days before it takes effect, unless the change is required by law sooner. If you keep using the Service after the change takes effect, the new Terms apply. If you do not agree, you can stop using the Service and close your account. Changes do not apply to bookings already paid or to the current subscription term, unless you agree.

22. General

• These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement between you and GoMyCoach about the Service.
• If a part of these Terms is found unenforceable, the rest stays in effect.
• If we do not enforce a right right away, we have not given it up.
• You may not transfer your account or these Terms without our consent. We may transfer them in connection with a merger, acquisition or sale of our business.
• We are not responsible for delays or failures caused by events outside our reasonable control.
• We may send you notices by email or in the Service. You can send notices to us at the address below.

23. Contact

GoMyCoach LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: [email protected]

See our Contact page for more ways to reach us.